Maybe not that often. Or . . . if you are lucky, you do get unexpected + creative emails every once in a while.
This is something nice that happened last week:
After months and months of being a customer and receiving friendly and efficient service at a local Chipotle Mexican grill and then emailing a testimonial on their website, I received a surprising (in a good way) reply.
Not only was it a fast response, though short, it was one of the most creatively worded emails I’ve ever seen.
This is the thing:
You know how – when service is really good at a restaurant, plus you enjoy the food –
“I have to tell someone, like a manager, how much I (as a customer) really appreciate the good food and great service . . .
“. . . and how this one employee is always genuinely friendly and efficient.”
How often do these hard-working folks hear positive feedback from customers?
How often do the higher-ups in another state hear positive feedback about employees they might not know?
So, after procrastinating for much too long, I found out how – and who – to contact about the great service at this restaurant.
They have a good talk to us page on their website.
Positive Feedback Makes a Difference
I wanted to let them know about one employee who is nearly always there and is genuinely friendly and efficient.
She actually appears to LIKE her job.
And when things are busy and moving quickly in a fast-food restaurant this is kind of unusual.
Not only did I get a quick response to my email, but it was one of the most creatively worded emails I have ever seen.
Chipotle began a trend in restaurants that the industry has dubbed “fast casual,” which offers a more upscale dining environment and food quality along with higher prices.
(Actually, the Chipotle burrito bowl is not too much more expensive than a
Big Mac meal. I know this is true because every once in a while I have a “Big Mac Attack.”)
The creative email I received from Chipotle responding to my testimonial:
“It sounds like we have quite the rock star on our Virginia Beach Crew.
I’ll be certain to pass your wonderful words along to Audrey and her team so they, too, can jump up and down with joy.
I hope we see you for another tasty outing soon, Ann, and thanks for showering us with love.
“Your bud in the burrito biz,
Chipotle Mexican Grill”)
And, no, I am not an affiliate of – or being paid by – Chipotle Mexican Grill. Just a happy customer.
If you would like to request a testimonial from one of YOUR happy customers, you can get great pre-written copy-and-paste testimonial request letters in my e-book. Plus more than 50 different business and marketing letters that can also be used as emails. You can see a complete list of the contents on this page.