If you have ever had an annoying, troublesome, impossible-to-please client, you are not alone.
Has This Happened to You?
It was not easy.
You worked long and hard to win this large account. At first you were happy with your success.
But it turned into a nightmare.
You delivered as promised. You delivered what they said they wanted.
You provided top-quality products – fast – and world- class service.
But the client turned out to be impossible to work with.
And they were always late paying their bills.
What do you do if this customer provides a large part of your revenue?
Is it Worth the Cost to You?
Your stomach is in knots every time you have to deal with this client.
Their treatment of you and your company is almost abusive.
Is this account worth the grief they cause you?
One company in Pennsylvania decided that life was too short to suffer with an abusive client.
Employee morale was suffering. “It is very important that employees not be abused by clients,” said this business owner.
Diplomacy is Critical
One way to make sure you fire with diplomacy is not to let the situation deteriorate to the point where the situation becomes very unpleasant.
Words to Use
Dismissing a client is a delicate issue.
It needs to be done carefully so that you and your company won’t be bad-mouthed to would-be customers.
Here are the words used by one business owner when he fired an abusive client:
“I’m not getting you the results you want and it doesn’t make sense to continue.
I would rather part as friends and let’s move on.”
Firing a troublesome customer is a luxury that some cannot afford.
But if a business owner has to choose between an abusive client or keeping good employees, the choice becomes very clear.