Customer Support

You may have noticed it takes longer to get through multiple automated prompts with businesses that normally provide excellent – and fast – customer support.

If this has been your experience, you are not alone.
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Shockingly good customer support… possible?

Yes. Rare, but so welcome.

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Example:
On Thursday it took a minute and a half to get through to a knowledgeable customer support person.

WHAT? A minute and a half?

This is what happened

At 12:48 pm on Thursday I phoned my email service provider aWeber.
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At 12:49 and a half a live, friendly human person answered.
(yes, I keep precise track of all my outbound phone calls. I know. It sounds [you fill in the word that I don’t like to say.])

After identifying myself I asked the question I intended to ask.

What happened next

An immediate and knowledgeable answer from Ian.

Not only was Ian knowledgeable – he sounded friendly.

He followed up with “is there anything else I can help you with?”
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(NOTE: In my experience this level of customer support was not unusual with aWeber. Though all calls are not answered in a minute and a half, I have rarely been left on hold for more than five minutes.)

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Because Ian was helpful and friendly (and not in a rush to end the call) his name prompted my curiosity and I asked “Is Ian an Irish name?”

He answered: “It is Scottish.”
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Just Think
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This was a pleasant conversation with a Customer Support person who answered all my questions and sounded not in a hurry to end the call.

One of the many reasons why I’ve stayed with aWeber for years.

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Thanks for reading – here’s wishing you a spectacular day!

Ann
PS – If you are looking to subscribe to my emails, please send an email to me at annbarr@annbarr.com because the subscriber page on AnnBarr.com is on hold while I’m taking a short break.
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