You Are Awesome

mohamed-nohassi-odxB5oIG_iA-unsplashHave you thought about this?

There are things you do for clients that are truly exceptional.

It might be the results.

It might be the experience.

If you’re truly extraordinary it’s both.

I’m talking about the experience that YOU cause to happen.

In other words… 

 …sometimes we get so used to doing what we do…

 That we forget that we just delivered AWESOME to someone.

This is important

Don’t ever get so caught up in the transactions that you forget about the exceptional solutions that you and your products and services create.

And if by chance you can’t see the solutions and the awesome…

Chances are that person you’re trying to convince to buy from you won’t either!

Even if it’s something that seems ordinary

like office supplies or copiers, you can cause the buying experience to be extraordinary and even unforgettable.

Your industry knowledge and your positive attitude makes all the difference.

Want an exceptional way to express your awesomeness to your clients?

Join my one-to-one e-Course!

Thanks for reading – here’s wishing you an exceptional day!

Ann
PS – Good news: Your BTA Educational discount can be applied for this course!

 

The 3 Best Ways to Motivate Yourself

Motivate-idea-plan-actionGetting ready to write a new post on my website, I wondered if there were any Dove Bars still in the freezer.

Or maybe a left-over brownie?

(Dark chocolate motivates me.)

Opening the door to the freezer, I found TWO Dove Bars.

A reason to celebrate :)

Maybe you’re not motivated by chocolate, but there is something you can do that will give you a psychological boost.

3 Best Ways to Motivate Yourself

Begin creating your own Success File.

Three things to put into your Success File

1.) That hard-to-reach prospect who returned your phone call and

2.) The prospect that finally made the decision to buy from you and

3.) Testimonials you have received from your happy customers.

You deserve to give yourself credit and include these accomplishments in your Success File.

Keep the file up to date and look at it whenever you need positive motivation.

You will be surprised at how this can change your attitude and make your day better.

Something else can make your day better: a good laugh.

This little video makes me laugh every time I watch it.

You can bring a smile to a co-worker or friend by forwarding the link above – or even better: forward the link to this post and I will thank you.

Weekly Positive Motivation

A good way to get weekly positive motivation is to join my 4-week once a week sales training and coaching e-Course.

Motivated e-book cover-tn

AND: If you’d like to receive creative marketing tips and helpful ideas in your inbox a few times a month, feel free to sign up for my newsletter.  Thanks for visiting!

Here’s wishing you a positive and productive day!

Ann

Five Phrases They Hate to Hear

angry-girl-phone-medLast week I was part of a bizarre conversation.

What happened?

I phoned my cable TV provider to ask why the current billed amount is higher than the previous invoice.

Her surprising answer:

“Don’t you know by now that our rates go up every year?”

(In other words: “You are really a dummy.”)

Seriously?

She was either having a very bad day or had not been trained in good customer service skills.

Or maybe she had heard that question one too many times and was totally annoyed.

This experience reminded me of the sales-killer words and phrases we talk about in my e-Courses.

The 5 Worst Phrases to Say to Clients

Certain phrases and words are almost guaranteed to lose a customer or kill a sale.

Examples:

  1. “You do want to save money, don’t you?”

(Dumb question. Who wouldn’t?)

  1. “We can’t do that.”   Better: “In cases like this, we can help you by . . .”
  2. You’ll have to . . . ”   Better: “What I will ask you to do is . . .”
  1. “You’re confused” or – “you’re wrong.”   (Guaranteed to anger the customer.)
  2. “That’s not my department.”
    This is a phrase that sends the message:   “I can’t help you and we don’t really care about your business.”

Suggestion for the person who answered my question about my cable TV price increase:

When someone calls to inquire about a price or billing issue (and you don’t handle billing issues) the best way to answer the question is:

“The real expert in billing situations is [name of the person who handles
billing
] and I can connect you now or ask her to call you back. Which would
you prefer?”

Or . . . just follow the Golden Rule: treat others as you would like to be treated.

Ever have a bad day?

CLICK HERE to read the three best ways to motivate yourself.