Surprising Customer Support

patrick-tomasso-fMntI8HAAB8-unsplashYou may have noticed it takes longer to get through multiple automated prompts with businesses that normally provide excellent – and fast – customer support.
If this has been your experience, you are not alone.
Shockingly good customer support… possible?
Yes. Rare, but so welcome.

Example:

On Thursday it took a minute and a half to get through to a knowledgeable customer support person.
WHAT?  A minute and a half?
This is what happened
At 12:48 pm on Thursday I phoned my email service provider aWeber.

At 12:49 and a half a live, friendly human person answered.
(yes, I keep precise track of all my outbound phone calls. I know. It sounds [you fill in the word that I don’t like to say.])
After identifying myself I asked the question I intended to ask.
What happened next
An immediate and knowledgeable answer from Ian.
Not only was Ian knowledgeable – he sounded friendly.
He followed up with “is there anything else I can help you with?”
 (NOTE:  In my experience this level of customer support was not unusual with aWeber. Though all calls are not answered in a minute and a half, I have rarely been left on hold for more than five minutes.)

 Because Ian was helpful and friendly (and not in a rush to end the call) his name prompted my curiosity and I asked “Is Ian an Irish name?”
He answered: “It is Scottish.”

Just Think
This was a pleasant conversation with a Customer Support person who answered all my questions and sounded not in a hurry to end the call.
One of the many reasons why I’ve stayed with aWeber for years.
 –
Thanks for reading – here’s wishing you a spectacular day!
Ann
PS – If you are looking to subscribe to my emails, please send an email to me at annbarr@annbarr,com because the subscriber page on AnnBarr.com is on hold while I’m taking a short break.

 

Why She is Unforgettable

markus-spiske-1375298-unsplashThe gift of a new Chromebook was an unexpected surprise.

Not being a technical person I didn’t realize how different a Chromebook is from my HP laptop. But… wow… it is very different. Some folks LOVE their Chromebooks. I am not there…yet.

The challenge came when I needed to upload my contacts in Excel to AWeber (an email marketing platform ) using the Chromebook, because I learned that Chromebook does not include Excel. (Yikes!) Instead, there are “Google Sheets.”

To make a long story short, I needed help – really needed help – and support from AWeber. Fortunately, AWeber provides live HUMAN telephone support. And not just ordinary support; knowledgeable and patient support.

This is Why She is Unforgettable

Amanda, the Customer Solutions Specialist at AWeber, stayed on the phone with me for nearly an hour, guiding me through the steps I needed to take to make sure my contacts were in my account at Aweber. (My 8th grade teacher would have said Amanda had the patience of Job.)

I said it before and I’ll say it again: Thank you Amanda!

You May Also be Unforgettable to Your Clients

Doing your job every day, making sales, answering questions, helping your clients solve problems – could be part of your life. You may not realize the real value you bring to your clients, but when you look back at the end of the day, think about what you have accomplished, problems you have solved, and you might have become unforgettable – and valuable – to your clients.

Thanks for reading – here’s wishing you a beautiful day!

Ann
PS – My next one-to-one private sales training and coaching e-Course begins on Wednesday. To find out how this course can fit into your situation, phone me (757) 463-0924 or send an email annbarr@annbarr.com and I’ll get back to you ASAP.

PPS – Good news! Your BTA educational discount applies to this course!