On Thursday when I checked my voice mail messages, this was the first message:

“Hi Ann, this is Janet returning your call. You can reach me today until 5 pm Eastern time at [her phone number].”

What was wrong with this message?

I didn’t call anyone named Janet.

Neither the name, the phone number or the area where she placed the call were familiar.

Some may think this is a clever way to reach a busy person who may have forgotten that she placed the call.

Unfortunately, this wasn’t the first time I had received a message like this.  Trust is destroyed with deceptive calls like this. And can never be rebuilt.

I love this quote from Stephen Covey:

“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” –  Stephen R. Covey     

Thanks for reading – here’s wishing you a safe and healthy day!

Ann

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