On Thursday when I checked my voice mail messages, this was the first message:
“Hi Ann, this is Janet returning your call. You can reach me today until 5 pm Eastern time at [her phone number].”
What was wrong with this message?
I didn’t call anyone named Janet.
Neither the name, the phone number or the area where she placed the call were familiar.
Some may think this is a clever way to reach a busy person who may have forgotten that she placed the call.
Unfortunately, this wasn’t the first time I had received a message like this. Trust is destroyed with deceptive calls like this. And can never be rebuilt.
I love this quote from Stephen Covey:
“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” – Stephen R. Covey
Thanks for reading – here’s wishing you a safe and healthy day!
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